Shipping & Returns:

1. Orders are released for dispatch immediately upon receipt of cleared payment. Handling time is normally 1-3 business days.

2. Payment can be made using the PayPal Payment Gateway. PayPal also accepts Credit Card payments. 

3. Vitilox Vitiligo products are dispatched from our offices in Australia. 

4. We use Australia International Air Post with Tracking to deliver products to your home or work address as stipulated on your checkout form.

5. Australia International Air Post with Tracking: 7 – 14 Business days

6. Once we dispatch your products, we shall email you your parcel tracking number. You can track your parcel if required on the following Australia Post Tracking link: Australia Post Tracking:



1. No claim of discrepancy of order or pricing will be recognized after 7 days of receipt of goods. All returns must be confirmed by phone or email.

2. Returns are at the purchaser’s expense, in new or salable condition with the packaging and seals intact.

3. A restocking fee of 10% will be charged for any incorrectly ordered goods.


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